FAQs

Q: I'm a size (bra size), how do I find my correct size?

A: All sizing and fit information can be found the Size Chart.

Q: Do you have tutorials on how to wrap The BAWDYdress?

A: With your first purchase you will receive a free guide on how to wrap your BAWDYdress in over 30+ ways in simple steps that are easy to follow. We also have several how-tos on our TikTok that we update weekly

Q: The BAWDYdress has a lot of fabric, how do I store it?

A: We recommend you hang your dress up and put the straps on the hanger as well so they don't touch the floor

Q: What are the care instructions?

A: Machine Wash Cold. Wash with Like Colors. Tumble Dry Low. We recommend to Hang Dry. Cool Iron if Needed. Please refer to the specific wash/ care noted on each product page as well as on every garment.

Q: I’ve seen an item but I cannot seem to find it online?

A: Thank you for your interest in Ankh&Lotus! Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We understand how frustrating this can be, but we are always looking to restock our most requested pieces or replace them with a similar style.

 

Q: Do all styles ship immediately?

A: All styles ship within 1-2 business days unless another ship date is specified within the style's title and/or description. If you do NOT see a later date referenced, your order will ship immediately!

 

 

Q: Where do you ship?

A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country. 

Q: What are the Domestic and International shipping options?

All domestic and Canadian orders via USPS. All international orders ship via DHL.

Shipping Options:

Shipping rates vary based on package sizing. Rates are calculated automatically at checkout.

A. Ground Flat Rate (5-8 business days)

B. Front of line Priority Flat Rate (2-5 business days)

C. USPS Parcel Select Ground (5-8 business days)

D.USPS Priority Mail (2-3 business days)

E. Priority Mail Express (1-2 business days)

F. DHL International Express (2-7 business days)

Shipping & Processing

Please allow 3-5 business days for processing. Business days DO NOT include weekends or holidays. These times may be extended during holidays, launches, limited edition releases and promotions. Following processing, your order will ship using the delivery option the Customer has chosen at checkout. You will be notified via email with tracking information included. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout. 

Once shipped, delivery time within the United States is 1-8 business days, depending on the delivery option chosen at checkout, and 2-7 business days internationally. We do offer expedited shipping options. Ankh&Lotus is not responsible for any shipping delays or packages that are reported missing following confirmed delivery via tracking. If your package does go missing and is unable to be tracked as delivered, please contact us at (hello@ankhandlotus.com) and we will provide next steps.

 

Q: How do I track my order?

A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 3-5 business days for your shipment details to update with USPS or DHL.

 

Q: How do I know if my order has been placed?

A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us at (hello@ankhandlotus.com) and we’ll be happy to assist you.

 

Q: I received a wrong or damaged item. How can this be resolved?

A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Ankh&Lotus must be notified within 14 days of fulfillment date. Any damages or wrong items reported after this grace period will be ineligible for return. Please click here to return the damaged style. 

Q: What if my order has not been delivered?

A: You are our priority! Please contact us and we’ll be happy to assist you.

 

Q: I’ve just placed my order, Can I change or cancel it?

A: We understand that changes happen however, all orders are final sale and we do not offer refunds. For further support or questions, please contact Customer Support at (hello@ankhandlotus.com).

 

Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?

A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! :) 

 

Q: How can I exchange my order or receive store credit?

A: WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND EXPIRES 1 YEAR FROM ORIGINAL ORDER DATE.

Click here to complete your return.

Please note that unworn items are eligible for store credit within 14 days of fulfillment date. All styles that are within the sale section of our website, and/or state “FINAL SALE” within the title and/or description are not eligible for return. All returned items must be in their original condition, unworn, unwashed, and undamaged. All tags must still be on the garment(s). Tags cannot be damaged nor tampered with whatsoever. Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit.

Any worn or damaged items will be returned to sender.

If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Ankh&Lotus must be notified within 14 days of fulfillment date. Any damages or wrong items reported after this grace period will be ineligible for return.

Store credits are valid for 1 calendar year from the original purchase date.  Store credits will be authorized via an e-gift card that will be emailed to you, once your return is quality controlled and approved. The store credit will only include the cost of the style(s) returned and will exclude all taxes and original shipping costs. The Customer is responsible for all costs associated with returns. 

We will update you every step of the way (via email). Please allow 2 business days (from the date of Ankh&Lotus receiving your return) for returns to be processed. We will email you when the return is received and within processing.

If a return is rejected, you will be notified via email. You will have 14 days from the rejection date, to either pay for shipping for the item(s) to be returned back to you, or we will dispose of the item(s). It is the Customer's responsibility to assure that the item is within policy. Shipping payment requests will be sent via email. 

Ankh&Lotus is not responsible for any shipping and handling fees associated with returns whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).

 

For any questions regarding returns, email hello@ankhandlotus.com.

 

WE HAVE FRAUD CLAIM PROTECTION

 Please be aware that all policies are lawful and non-negotiable. All policies are upheld with all of our major credit card processing POS systems. Therefore claims made against Ankh&Lotus, LLC, would be considered fraudulent and funds will not be returned to the customer under any circumstances. Ankh&Lotus, LLC will not refund for chargeback claims as this processing is considered illegal. Any company that offers a feasible solution to a customer is within policy to decline chargebacks or fraudulent  claims. Ankh&Lotus, LLC is a legally represented entity in the state of Virginia.

Click here for the Credit Card Authorization Form 

 

Q: Have you received my returned items and how long does it take to process?

A: Please allow up to 10 business days (from the day that Ankh&Lotus is provided with tracking) for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 business days of us receiving the package, please contact our customer service team at hello@ankhandlotus.com and we will be happy to assist you.

 

Q: Can I use a gift card online?

A: All major credit cards are accepted. We do also accept Ankh&Lotus gift cards!