We understand that sometimes, things don't work out.
Please note that unworn items are eligible for store credit within 14 days of fulfillment date. All styles that are within the sale section of our website, and/or state “FINAL SALE” within the title and/or description are not eligible for return. All returned items must be in their original condition, unworn, unwashed, and undamaged. All tags must still be on the garment(s). Tags cannot be damaged nor tampered with whatsoever. Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit.
Any worn or damaged items will be returned to sender.
If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Ankh&Lotus must be notified within 14 days of fulfillment date. Any damages or wrong items reported after this grace period will be ineligible for return.
Store credits are valid for 1 calendar year from the original purchase date. Store credits will be authorized via an e-gift card that will be emailed to you, once your return is quality controlled and approved. The store credit will only include the cost of the style(s) returned and will exclude all taxes and original shipping costs. The Customer is responsible for all costs associated with returns.
We will update you every step of the way (via email). Please allow 2 business days (from the date of Ankh&Lotus receiving your return) for returns to be processed. We will email you when the return is received and within processing.
If a return is rejected, you will be notified via email. You will have 14 days from the rejection date, to either pay for shipping for the item(s) to be returned back to you, or we will dispose of the item(s). It is the Customer's responsibility to assure that the item is within policy. Shipping payment requests will be sent via email.
Ankh&Lotus is not responsible for any shipping and handling fees associated with returns whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).